LeaseGuardPro Terms of Service

Effective Date: July 29, 2026

Last Updated: July 29, 2026

These Terms of Service (“Terms”) form a legally binding agreement between you and LeaseGuardPro (“LeaseGuardPro,” “we,” “us,” or “our”) concerning your access to and use of the LeaseGuardPro website, software, customer dashboard, lease-analysis tools, reports, and related services (collectively, the “Services”).

By creating an account, purchasing a plan, uploading a document, accessing a report, or otherwise using the Services, you acknowledge that you have read, understood, and agree to these Terms and our Privacy Policy. If you do not agree, do not use the Services.

If you use the Services for a company or other organization, you represent that you have authority to bind that organization. In that case, “you” and “your” include that organization.

1. Eligibility and Accounts

You must be at least 18 years old and legally capable of entering into a binding contract to use the Services.

When creating an account, you agree to provide accurate, current, and complete information and to keep it updated. You are responsible for:

safeguarding your login credentials;
all activity occurring through your account, except to the extent caused by our breach of these Terms or applicable law;
promptly notifying us at support@leaseguardpro.com if you suspect unauthorized access; and
maintaining an email address that can receive account, billing, report, and legal notices.

You may not share an account in a manner that exceeds your purchased plan or bypasses account limits. We may require reasonable verification before restoring access or responding to an account request.

2. The Services

LeaseGuardPro is a software platform that uses automated systems, including artificial intelligence (“AI”), optical character recognition, and document-processing tools, to review commercial and residential lease documents. Depending on your plan and the document provided, the Services may:

extract lease terms, dates, monetary obligations, notice requirements, and party responsibilities;
identify clauses, risks, potential negotiation points, and possible document-quality issues;
generate scores, summaries, questions, recommendations, and customer-facing reports;
display report-processing statuses;
provide customer-requested translations of completed reports; and
make reports available through a personal customer dashboard.

The specific features, usage limits, support benefits, processing priority, languages, and prices included in a plan are those shown at checkout or in the applicable order description.

We may improve, modify, replace, suspend, or discontinue features. If a change materially reduces a prepaid core feature, we will provide any notice or remedy required by applicable law.

3. Informational Technology Service—Not Legal Advice

LeaseGuardPro is a technology provider, not a law firm. LeaseGuardPro does not provide legal representation, legal advice, legal opinions, tax advice, accounting advice, real-estate brokerage services, or fiduciary services.

No attorney-client, accountant-client, broker-client, fiduciary, or other professional relationship is created by your use of the Services. Uploaded documents and communications with LeaseGuardPro are not protected by attorney-client privilege merely because they are submitted through the Services.

Reports, scores, summaries, translations, flags, recommendations, and other outputs are provided for general informational and organizational purposes only. They are not a substitute for review of the complete lease by a qualified attorney or other licensed professional familiar with your facts and jurisdiction.

You must independently review the original lease and consult qualified counsel before signing, rejecting, renewing, terminating, enforcing, or relying on a lease, or making any legal, financial, housing, property-management, or business decision.

4. AI and Document-Processing Limitations

Automated document analysis can be incomplete or incorrect. The Services may:

misread scanned, handwritten, redacted, low-quality, password-protected, corrupted, or unusually formatted documents;
overlook information contained in exhibits, addenda, schedules, amendments, images, tables, footnotes, or missing pages;
misunderstand cross-references, defined terms, exceptions, local law, or negotiated context;
produce an incorrect date, amount, score, classification, translation, responsibility assignment, or “Not Found” result;
generate information that sounds plausible but is inaccurate; or
fail to identify a risk, deadline, obligation, or clause.

An output marked “Completed” means the automated process produced a report. It does not mean the report was reviewed by a lawyer, verified by a human, or guaranteed accurate or complete.

You are responsible for comparing every report with the complete original lease. LeaseGuardPro is not a docketing, calendaring, deadline-monitoring, emergency-notification, or legal-compliance service. Do not rely on the Services as your only method of tracking rent, renewal, termination, purchase-option, right-of-first-refusal, or other deadlines.

5. Uploaded Documents and Your Responsibilities

“User Content” means leases, addenda, amendments, files, data, text, instructions, feedback, and other materials you submit to the Services. “Uploaded Lease” means any lease or lease-related document submitted for analysis.

You retain ownership of your User Content. You represent and warrant that:

You own the User Content or have all rights, permissions, and lawful authority needed to upload and process it;
Your use of the Services and submission of User Content do not violate any contract, privacy right, confidentiality duty, intellectual-property right, court order, or law;
You have provided legally required notices and obtained legally required consent concerning personal information belonging to other people;
Your Uploaded Lease is complete and includes all pages, exhibits, addenda, amendments, and schedules needed for the requested analysis; and
You will not upload documents containing information you are legally prohibited from disclosing or processing.

You grant LeaseGuardPro and its service providers a limited, non-exclusive, worldwide license to host, copy, transmit, convert, extract, analyze, translate, display, and otherwise process User Content solely as reasonably necessary to provide, secure, maintain, troubleshoot, and improve the Services; comply with law; and enforce these Terms.

LeaseGuardPro does not claim ownership of your Uploaded Leases. LeaseGuardPro will not use Uploaded Leases to train generalized AI models for other customers and will not authorize its service providers to do so, unless you separately provide express consent. This commitment does not prevent us from using de-identified operational metrics that do not disclose document text or identify you, as permitted by our Privacy Policy and applicable law.

6. Report Statuses, Access, and Retention

The Services may display these statuses:

Processing: automated document conversion or analysis is underway.
Needs Review: the system identified a possible document-quality, completeness, ambiguity, formatting, or processing issue. You may need to upload a clearer or more complete document or take another requested action.
Completed: a report was generated and made available. “Completed” does not certify accuracy or legal sufficiency.

Unless your plan or order expressly states otherwise, a completed report will remain accessible in your customer dashboard for 30 days beginning on the date it is marked Completed. Time spent on Processing or Needs Review does not count toward this 30-day completed-report access period.

You are responsible for reviewing and downloading any report you wish to retain before access expires. Expiration of dashboard access does not necessarily mean all related data is immediately deleted from backups or operational systems. Data retention and deletion practices are described in our Privacy Policy.

7. Customer-Requested Report Translations

When available, you may request that a customer-facing report be translated into a supported language. Supported languages may include Spanish, Farsi/Persian, Simplified Chinese (Mandarin), French, and other languages we add.

Translations apply only to the customer-facing report. Our internal records, source analysis, administrative data, and authoritative output remain in English. The English report controls if there is any discrepancy, ambiguity, formatting difference, or conflict between an English report and a translation.

Translations are machine-generated and may contain errors or fail to capture legal nuance, jurisdiction-specific meaning, or defined terms. Names, dates, monetary amounts, clause citations, scores, and other material information should be compared with the English report and original lease. A translated report is not a certified, sworn, court-approved, or professionally prepared legal translation and should not be used as one.

8. Processing Times, Priority, and Support

Processing time depends on factors including document length, file quality, formatting, system demand, third-party service availability, requested language, and whether the document enters Needs Review.

If a plan includes “faster processing,” “priority processing,” or similar language, the benefit means the request receives higher queue priority than eligible standard requests when operationally available. It is not a guaranteed completion time, deadline, or service-level commitment unless a separate written agreement expressly states one.

If a plan includes “priority email support,” eligible messages receive priority placement in the support queue. Priority support does not guarantee an immediate response, a specific response time, resolution, legal review, or successful recovery of a document or report.

Displayed estimates are informational and may change. You must not use an estimated processing time to calculate or satisfy a legal, contractual, payment, renewal, or notice deadline.

9. Acceptable Use

You may use the Services only for lawful purposes and in accordance with these Terms. You may not:

Upload malware, harmful code, or content designed to interfere with the Services; probe, scan, or test system vulnerabilities without written authorization; bypass authentication, usage limits, access controls, payment controls, or security measures; reverse engineer, decompile, disassemble, scrape, or attempt to derive source code, models, prompts, nonpublic datasets, or system instructions, except where applicable law expressly permits and cannot be waived; use outputs or the Services to develop or train a substantially competing AI or machine-learning product; resell, sublicense, rent, or provide the Services as a service bureau unless we authorize it in writing; impersonate another person, misrepresent authority, or submit content you are not authorized to process; use the Services to violate housing, privacy, fair-housing, anti-discrimination, sanctions, export-control, or other applicable laws; use the Services as a tenant-screening report, consumer report, credit decision, employment decision, insurance decision, or other regulated eligibility or high-impact decision tool; submit excessive automated requests or otherwise disrupt or burden the Services; or use outputs to mislead another person about having received legal advice or a verified legal opinion.

We may investigate suspected misuse and preserve or disclose information when reasonably necessary to protect the Services, users, or others; enforce these Terms; or comply with law.

10. Plans, Usage Limits, and Fair Use

Plans may include limits on analyses, file size, page count, storage, translations, report access, or other features. Unused benefits do not roll over unless the plan description expressly says they do.

You may not create multiple accounts, manipulate files, or use automated means to evade limits. We may reasonably limit, delay, reject, or require a plan change for usage that threatens system integrity, materially exceeds the purchased plan, or is inconsistent with normal individual or business use.

11. Fees, Billing, Autorenewal, and Cancellation

Prices, billing intervals, included features, taxes, and any additional charges will be disclosed at checkout or in an applicable order. You authorize us and our payment processor to charge your selected payment method for amounts you approve, including recurring subscription charges.

Unless stated otherwise, paid subscriptions automatically renew for successive periods equal to the initial billing period until canceled. Before you enroll, we will present the material renewal terms and obtain any consent required by law.

You may cancel through the online cancellation method provided in your account or through another method disclosed at checkout. Deleting an account, removing a payment method, or abandoning use does not by itself cancel a subscription.

Cancellation, Continued Access, and Refunds: You may cancel your subscription at any time. Cancellation prevents the next automatic renewal but does not immediately terminate your current subscription. You may continue using the remaining lease analyses and other plan benefits included in your subscription until the end of the current paid billing period. If you cancel during a free trial, you may continue using the trial until its scheduled expiration unless the trial offer clearly states otherwise. After the applicable paid period or trial expires, unused lease analyses and plan benefits expire and do not roll over unless expressly stated in your plan.

Except where a written refund policy presented at checkout states otherwise or applicable law requires a refund, purchases and subscription fees are final and non-refundable once access to the Services has been provided. LeaseGuardPro does not provide prorated refunds or credits for partially used billing periods, unused analyses, downloaded reports, or dissatisfaction with informational AI-generated results. This policy does not limit any non-waivable rights available under applicable law.

If a payment fails, we may retry the charge, request updated payment information, restrict paid features, or suspend the account after any legally required notice. You are responsible for applicable taxes other than taxes based on our net income.

12. Free Trials and Promotions

We may offer trials, discounts, or promotional terms. The offer presented at enrollment controls. If a trial converts to a paid subscription, we will disclose the price, renewal frequency, trial length, cancellation method, and when billing begins before enrollment and obtain any consent required by law.

You must cancel before the disclosed deadline to avoid a charge. Promotions may be modified or withdrawn prospectively, may have eligibility limits, and may not be combined unless stated otherwise.

13. Privacy, Confidentiality, and Security

Our collection, use, disclosure, and retention of personal information are described in our Privacy Policy. If applicable privacy law grants you rights concerning personal information, instructions for exercising those rights will appear in that policy.

We use reasonable administrative, technical, and organizational safeguards designed to protect User Content. No internet transmission, storage system, AI service, or security control is completely secure, and we cannot guarantee that unauthorized access, loss, alteration, or disclosure will never occur.

We may disclose User Content to service providers that process information on our behalf, as described in our Privacy Policy; when you direct or consent to disclosure; to protect rights, safety, and security; in connection with a business transaction; or when reasonably required by law or valid legal process.

We do not promise that information submitted to LeaseGuardPro will receive any legal privilege or professional confidentiality protection.

14. Third-Party Services

The Services rely on third-party providers for functions such as hosting, authentication, payment processing, document conversion, database services, email, analytics, and AI processing. Third-party services may be governed by their own terms and privacy practices.

We are not responsible for a third party’s independent acts, omissions, availability, or security. However, this section does not limit obligations we cannot disclaim under applicable law or responsibilities we expressly accept in our Privacy Policy.

15. LeaseGuardPro Intellectual Property

The Services—including software, designs, interfaces, text, graphics, databases, workflows, models, prompts, trademarks, logos, and other content provided by us—are owned by LeaseGuardPro or its licensors and are protected by applicable intellectual-property laws.

Subject to these Terms and your plan, we grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable right to access and use the Services for your internal personal or business purposes.

You may use and download reports generated for you for your own lawful purposes. You may not represent LeaseGuardPro content as an attorney’s opinion, remove proprietary notices, publish reports as a competing database or product, or exploit the Services beyond the rights expressly granted.

If you provide feedback or suggestions, you grant us a perpetual, worldwide, royalty-free right to use them without restriction or compensation, provided we do not identify you publicly without permission.

16. Availability, Maintenance, and Beta Features

We do not guarantee uninterrupted, timely, secure, or error-free operation. The Services may be delayed or unavailable because of maintenance, updates, capacity constraints, security incidents, internet conditions, third-party failures, force-majeure events, or other circumstances.

Features labeled beta, preview, experimental, or similar may be changed or withdrawn at any time and may be less reliable. We may impose reasonable usage and security limits.

17. Suspension and Termination

You may stop using the Services at any time and may request account closure as described in the Privacy Policy or account settings. Subscription cancellation and account deletion are separate actions.

We may suspend, restrict, or terminate access if we reasonably believe:

you materially breached these Terms;
payment is overdue;
your use creates a security, legal, fraud, abuse, or service-integrity risk;
suspension is required by law or a service provider; or
continuing to provide the Services is no longer commercially or technically feasible.

When reasonably practicable, we will provide notice and an opportunity to cure. We may act immediately when needed to address fraud, security, unlawful conduct, or risk to others.

Upon termination, your right to use the Services ends. Provisions that by their nature should survive—including ownership, disclaimers, liability limitations, indemnity, dispute resolution, and accrued payment obligations—will survive.

18. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES AND ALL REPORTS, TRANSLATIONS, SCORES, SUMMARIES, RECOMMENDATIONS, AND OTHER OUTPUTS ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

LEASEGUARDPRO AND ITS LICENSORS DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, COMPLETENESS, RELIABILITY, AVAILABILITY, AND RESULTS.

WE DO NOT WARRANT THAT THE SERVICES WILL IDENTIFY EVERY CLAUSE, OBLIGATION, DEADLINE, FEE, DEFECT, RISK, OR NEGOTIATION OPPORTUNITY; THAT ANY OUTPUT WILL BE LEGALLY CORRECT OR SUITABLE FOR YOUR CIRCUMSTANCES; OR THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

Some jurisdictions do not allow certain warranty disclaimers, so some of the above may not apply to you.

19. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LEASEGUARDPRO AND ITS OWNERS, OFFICERS, EMPLOYEES, AFFILIATES, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES; LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, OR DATA; COST OF SUBSTITUTE SERVICES; OR DAMAGES ARISING FROM A MISSED DEADLINE, INACCURATE OUTPUT, TRANSLATION ERROR, OR DECISION BASED ON THE SERVICES, EVEN IF ADVISED THAT SUCH DAMAGES WERE POSSIBLE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF LEASEGUARDPRO AND THE PARTIES LISTED ABOVE FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID TO LEASEGUARDPRO FOR THE SERVICES DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM; OR (B) $100.

These limitations apply regardless of the theory of liability and even if a remedy fails of its essential purpose. They do not limit liability that cannot legally be limited, including any liability for fraud, willful misconduct, or other matters where exclusion is prohibited by applicable law.

20. Indemnification

To the extent permitted by law, if you use the Services on behalf of a business or for commercial purposes, you agree to defend, indemnify, and hold harmless LeaseGuardPro and its owners, officers, employees, affiliates, and licensors from third-party claims, damages, liabilities, judgments, costs, and reasonable attorneys’ fees arising from:

your User Content;
your unlawful or unauthorized use of the Services;
your material breach of these Terms; or
your violation of another person’s rights.

LeaseGuardPro may control the defense of an indemnified claim, and you agree to reasonably cooperate. You may not settle a claim in a manner that admits liability by or imposes obligations on LeaseGuardPro without our written consent.

This section does not require an individual consumer to indemnify LeaseGuardPro where such an obligation is prohibited by applicable law.

21. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict-of-law rules, except to the extent federal law applies. Mandatory rights available to consumers under the law of their place of residence are not waived.

22. Informal Dispute Resolution

Before filing arbitration or a lawsuit, the party raising a dispute must send a written notice describing the claimant’s name and contact information, account email, facts, requested relief, and a good-faith calculation of any amount sought.

Notices to LeaseGuardPro must be sent to support@leaseguardpro.com with the subject “Legal Dispute Notice” and by mail to the address in Section 29. LeaseGuardPro may send its notice to the email address or mailing address associated with your account.

The parties will attempt in good faith to resolve the dispute for 30 days after receipt of complete notice. Either party may seek temporary emergency relief when necessary to prevent immediate harm.

23. Arbitration Agreement and Class-Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHT TO GO TO COURT.

Except for disputes that qualify for small-claims court, requests for temporary injunctive relief, or claims concerning infringement or misuse of intellectual property, you and LeaseGuardPro agree that disputes arising out of or relating to these Terms or the Services will be resolved by individual binding arbitration administered by the American Arbitration Association (“AAA”).

For an individual using the Services primarily for personal, family, or household purposes, the AAA Consumer Arbitration Rules and Mediation Procedures will apply. For an entity or person using the Services primarily for business or commercial purposes, the AAA Commercial Arbitration Rules will apply, subject to applicable law.

The arbitration may be conducted by video, telephone, documents, or an in-person hearing as permitted by the applicable AAA rules. For consumer claims, hearing location and fees will be governed by the AAA Consumer Rules and applicable law. For commercial claims, unless the parties agree otherwise, the hearing location will be Orange County, California. The arbitrator may award any individual relief available in court.

The arbitration will be conducted only on an individual basis. Neither party may bring or participate in a class, collective, consolidated, coordinated, mass, or representative action in arbitration, except to the extent this restriction is unenforceable under applicable law. The arbitrator may award relief only to the individual party seeking relief and only to the extent necessary to resolve that party’s individual claim.

If the class-action waiver is found unenforceable for a particular claim or request for relief, that claim or request will be decided by a court after all arbitrable matters are completed, unless applicable law requires otherwise.

You may opt out of this arbitration agreement by emailing support@leaseguardpro.com with the subject “Arbitration Opt-Out” within 30 days after you first accept these Terms. Your notice must include your full name, account email, mailing address, and an unambiguous statement that you opt out of arbitration. Opting out will not affect your access to the Services.

If you validly opt out, or if a dispute is not subject to arbitration, the state and federal courts located in Orange County, California will have exclusive jurisdiction, except where applicable law permits a consumer to bring a claim elsewhere. You and LeaseGuardPro waive trial by jury to the extent permitted by law.

24. Electronic Communications

You consent to receive accounts, transaction, billing, security, report, and legal communications electronically, including by email and through the Services. Electronic notices satisfy any legal requirement that communications be in writing, subject to applicable law.

Marketing communications are separate, and you may unsubscribe from marketing emails using the provided link. You may still receive non-marketing service messages.

25. Changes to These Terms

We may update these Terms to reflect changes in the Services, law, security practices, or business operations. If changes are material, we will provide reasonable advance notice by email, through the Services, or by another legally permitted method.

The updated Terms will state their effective date. Changes will apply prospectively unless law requires otherwise. If you do not agree to updated Terms, you must stop using the Services and cancel any subscription before the changes take effect. Continued use after the effective date constitutes acceptance where permitted by law.

26. Changes to Subscription Terms

We will provide disclosures and obtain consent for renewal terms, price changes, trial conversions, or other recurring charges as required by applicable law. A price increase will apply no earlier than the next renewal after any legally required notice unless you expressly agree otherwise.

27. Assignment

You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, sale of assets, or transfer of the Services, provided the assignment does not reduce non-waivable consumer rights.

28. Miscellaneous

These Terms, the Privacy Policy, the plan or order presented at purchase, and any additional terms expressly incorporated by reference form the entire agreement concerning the Services.

If a provision is invalid or unenforceable, it will be enforced to the maximum extent permitted and the remaining provisions will remain in effect. Our failure to enforce a provision is not a waiver. Section headings are for convenience only. The word “including” means “including without limitation.”

Neither party is liable for delay or failure caused by events beyond its reasonable control, except that this does not excuse payment obligations already incurred.

29. Contact Information

Questions, support requests, legal notices, and notices under these Terms may be directed to:

LeaseGuardPro

PO Box 4854

Orange, CA 92863

Email: support@leaseguardpro.com