Billing, Cancellation & Refund Policy

This Billing, Cancellation & Refund Policy explains how subscription fees, billing cycles, automatic renewals, cancellations, upgrades, downgrades, refunds, and payment processing work for the LeaseGuardPro Services.

This Policy supplements the LeaseGuardPro Terms of Service. If there is a conflict between this Policy and the Terms of Service, the Terms of Service will control.

LeaseGuardPro may offer various subscription plans, including monthly, annual, enterprise, promotional, and other pricing options.

Available plans, features, pricing, usage limits, and included functionality are described during the purchase process and may change from time to time.

LeaseGuardPro may also offer one-time lease analyses, multi-lease packs, scan top-up packs, and invoice billing for approved Enterprise accounts. Terms displayed at checkout or in the applicable order control.

Subscription fees are billed in advance for each billing period.

Depending on the selected subscription, billing may occur:

• Monthly
• Annually
• Under another billing schedule presented during checkout

Applicable taxes may be added where required by law.

Automatic renewal applies only to recurring subscription plans.

Unless cancelled before the end of the current billing period, subscriptions automatically renew using the payment method on file.

By purchasing a subscription, you authorize LeaseGuardPro and its payment processor to charge the applicable subscription fees until your subscription is cancelled.

You may disable automatic renewal by cancelling your subscription before the next renewal date.

LeaseGuardPro accepts payment methods supported by its authorized payment providers.

Customers are responsible for maintaining:

• accurate payment information;
• current billing details; and
• valid payment methods.

If payment cannot be successfully processed, LeaseGuardPro may retry the transaction, request updated payment information, suspend access to paid Services, or terminate the subscription in accordance with the Terms of Service.

LeaseGuardPro may occasionally offer:

• free trials;
• introductory pricing;
• promotional discounts; or
• limited-time offers.

Unless otherwise stated, subscriptions automatically convert to the applicable paid plan when the promotional period ends.

Any additional promotional terms presented during enrollment will also apply.

Where available, customers may upgrade or downgrade subscription plans.

Depending on the plan selected, changes may:

• become effective immediately;
• become effective at the next billing cycle; or
• follow the pricing and timing disclosed during the plan change.

Customers may cancel their subscription at any time through their account settings or by contacting LeaseGuardPro Support.

Cancellation prevents future renewal charges.

Unless otherwise stated, cancellation does not immediately terminate access to paid features. Customers generally retain access until the end of the current paid billing period.

Deleting an account does not automatically cancel an active subscription unless expressly stated within the Services.

Except where required by applicable law, subscription payments are generally non-refundable.

LeaseGuardPro does not provide refunds or prorated credits for:

• partially used billing periods;
• unused subscription time;
• unused features;
• customer inactivity;
• changes in business circumstances; or
• customer decisions to discontinue using the Services.

If LeaseGuardPro determines that a billing error occurred, an appropriate correction, credit, or refund may be issued at LeaseGuardPro's discretion or as required by law.

If you believe you have been charged incorrectly, please contact LeaseGuardPro promptly.

Please include:

• your account email address;
• transaction date;
• payment amount;
• payment confirmation or receipt; and
• a description of the issue.

LeaseGuardPro will investigate billing concerns in good faith and respond within a reasonable period.

If payment cannot be processed, LeaseGuardPro may:

• retry payment;
• request updated payment information;
• suspend access to paid Services;
• limit certain features;
• terminate the subscription after reasonable notice.

LeaseGuardPro reserves the right to recover unpaid amounts as permitted by applicable law.

LeaseGuardPro may modify subscription pricing from time to time.

Price changes will not apply retroactively to completed billing periods.

When required by applicable law, LeaseGuardPro will provide advance notice before new pricing becomes effective.

Unless otherwise stated, subscription prices do not include applicable taxes.

Customers are responsible for any applicable sales tax, value-added tax, goods and services tax, or other governmental charges required by law.

Payments are processed through independent third-party payment providers.

LeaseGuardPro does not store complete payment card information.

Payment processing is governed by the applicable payment provider's own terms, privacy policy, and security practices.

LeaseGuardPro may update this Billing, Cancellation & Refund Policy from time to time.

Material changes become effective upon posting an updated version of this Policy.

The “Last Updated” date reflects the most recent revision.

Questions regarding billing, subscriptions, cancellations, or refunds may be directed to: